An NDIA delegate is responsible for approving the funding attached to your plan. When your plan is approved, your LAC will help you put your plan into action.

Not eligible for the NDIS?

Not every person with a disability will be eligible for an NDIS Plan, if you or the person you care for need help, we can still support you with information and help to connect you to local mainstream and community organisations. 

Contacting APM

To find out more about LAC Services and how we can support you:

• Phone: 1300 276 522 (APM LAC)

• Email: lac@apm.net.au

Contacting the NDIA

• Phone 1800 800 110

• Visit ndis.gov.au

If you have hearing or speech loss:

• TTY: 1800 555 677

• Speak and Listen: 1800 555 727

Compliments, Feedback and Complaints

At APM, we invite you to provide us with feedback to help us improve our services.

Your comments will be treated confidentially, and all compliments, complaints and suggestions are taken seriously.

If you make a complaint, we will resolve your issue as quickly as possible at the local level.

You can speak directly to your Local Area Coordinator, or if you prefer, speak to APM’s Team Coordinator.

You can make contact with us in the way you feel most comfortable.

• Call us on 1300 276 522
• Email lac@apm.net.au
• Or drop in to one of our offices. 

If you would prefer to provide feedback to the NDIS, please visit the feedback and complaints page on the NDIS website.

Alternatively you can escalate your concerns to the NDIS Quality and Safeguards Commission.

NT and QLD

The NDIS Quality and Safeguards Commission (NDIS Commission) is a new independent Commonwealth agency established to improve the quality and safety of NDIS supports and services.

The NDIS Commission is now in operation in all states and territories except Western Australia.

For information about making a complaint, visit the NDIS Commission website or call
1800 035 544.

WA

For complaints or compliments about a service provided by the Department of Communities, Disability Services, please contact us by using one of the following methods:

• Call our Consumer Liaison Team on (08) 6167 8333
• Email us at clo@dsc.wa.gov.au
• Complete an electronic form
• Download the consumer complaint/concern form below, complete and post to the following address

PO Box 441
West Perth WA 6872