If you are an NDIS participant in need of Local Area Coordination services please call 1300 276 522 and we will connect you with a member of our team. They will work with you to find the best way to support and communicate with you. We are currently following advice from the National Disability Insurance Agency and the Department of Health in regards to the opening of our sites. In some locations, our APM Communities offices may be closed and our teams can be accessed by calling 1300 276 522. For non-NDIS related enquiries, please call our APM Customer Service Centre on 1800 276 276.
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APM Communities delivers National Disability Insurance Scheme (NDIS) Partners in the Community services in the following areas of Western Australia, Queensland, and the Northern Territory
Our Local Area Coordinators (LACs) help people with disability, NDIS participants, families and carers to identify and access the support they need. This includes helping you to realise your individual goals and aspirations by connecting you to community and mainstream services. LACs also work with these services and organisations to be more inclusive and supportive of people with disability. We are proud to provide Local Area Coordination services and our LACs are dedicated to helping you access the right support.
Find out how to tailor your supports and services to best meet your needs and preferences. These steps will help you have a voice in selecting the right services for you.
We know everyone’s needs are different.
We also know how quickly your circumstances can change or become more complicated.
Meet with you, your family and carer to learn about your current situation
Make it a priority to understand your goals
Develop a plan to help you achieve your goals
Link you to information sources, supports and services in the community
As required, help you connect with the NDIA to determine your eligibility for the scheme
If you or someone you care for needs help accessing the National Disability Insurance Scheme (NDIS) or other support services in your community, we can guide you through the process.
The NDIA will contact you by letter to confirm your eligibility for the scheme.
An NDIA delegate is responsible for approving the funding attached to your plan. When your plan is approved, your LAC will help you put your plan into action.
Not every person with a disability will be eligible for an NDIS Plan, if you or the person you care for need help, we can still support you with information and help to connect you to local mainstream and community organisations.
To find out more about LAC Services and how we can support you:
Phone: 1300 276 522 (APM LAC)
Email: lac@apm.net.au
Phone 1800 800 110
Visit ndis.gov.au
TTY: 1800 555 677
Speak and Listen: 1800 555 727
APM will no longer be an NDIS Registered Provider of Supports. APM will ensure it works with the NDIA so that no NDIA participant is disadvantaged during this exit process.
The NDIA deliver the NDIS to support Australians with disability.
Find out more about the NDIS and Local Area Coordination Services.
If you make a complaint, we will resolve your issue as quickly as possible at the local level.
You can speak directly to your Local Area Coordinator, or if you prefer, speak to APM’s Team Coordinator.
You can make contact with us in the way you feel most comfortable.
If you would prefer to provide feedback to the NDIS, please visit the feedback and complaints page on the NDIS website.
Alternatively you can escalate your concerns to the NDIS Quality and Safeguards Commission.
The NDIS Quality and Safeguards Commission (NDIS Commission) is a new independent Commonwealth agency established to improve the quality and safety of NDIS supports and services. The NDIS Commission is now in operation in all states and territories. For information about making a complaint, visit the NDIS Commission website or call 1800 035 544.